Privacy Policy

Introduction

Welcome to https://buy-sunflower-hearts.feedersandmore.co.uk (referred to as “we,” “us,” or “the Company”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users of our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://buy-sunflower-hearts.feedersandmore.co.uk.
Any mobile or desktop applications associated with our brand.
Online services and tools provided by us.
Products purchased through our online store.

Please note that this policy does not extend to third-party websites, apps, or services accessed through links on our platform. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

Using any of our applications or services as an authorized user.
Visiting our websites that link to this Privacy Policy.
Subscribing to receive communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience and improve our services. This includes:

Account Information: Details required to create and manage your user account, such as name, email address, and password.
Payment Information: Payment details like credit/debit card numbers, billing addresses, and transaction history for processing purchases.
Financial Information: Data related to your financial status or transactions, if voluntarily provided.
Purchase Information: Items you buy from us, including product details, quantities, and purchase dates.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
Location Data: Geographic coordinates captured when you use our location-based services or when we process your order for delivery.
Feedback: Your comments, reviews, surveys, and any suggestions provided to us.
Social Media Information: Content shared with us from social media platforms when you interact with our social media accounts.
Product Information: Details about products you browse or search for on our website, including the items’ categories, brands, and specific product attributes.

We collect this data through various means: user input forms, account settings, shopping carts, order processing, analytics tools, browser cookies, and third-party service providers.

Cookies

Cookies are small text files stored on your device to enhance user experience and provide personalized services. We use cookies for several purposes:

Strictly Necessary: These ensure basic functions of our website, such as enabling you to navigate through pages.
Preference: Cookies remember your preferences and settings to personalize your experience.
Analytics: They help us understand how users interact with our website and applications, allowing us to improve performance and functionality.

Users can control non-essential cookies through our Cookie Manager, providing transparency and choice regarding data collection.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or resolve disputes. Once the retention period expires, we delete or anonymize your data to prevent direct or indirect identification.

Security Measures

The security of your personal data is a top priority. We employ several organizational and technical safeguards to protect your information:

Encryption: We use encryption protocols for secure data transmission and storage.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
Access Controls: Our systems have access controls to ensure that only authorized personnel can access sensitive data.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect personal information from minors without parental consent. If you believe we have collected such data by mistake, please contact us immediately, and we will take steps to delete it.

Your Rights

Depending on your jurisdiction and local laws, you may have certain rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: The right to rectify inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
Restriction: The right to restrict the processing of your personal data in specific situations.
Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
Objection: The right to object to the processing of your personal data for specific purposes.
Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.
Appeals/Complaints: The right to file appeals or complaints with relevant supervisory authorities in your country.

To exercise these rights, please contact our Data Protection Officer at the address provided below. We will respond to your requests as soon as possible and within the legal timeframes.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Information

For any questions regarding privacy, data protection, or this Policy, please contact us:

Email: [email protected]
Postal Address: [Provide the physical address]

We value your trust in handling your personal data, and we are dedicated to maintaining transparency throughout our processes.